B‑Merch Shipping Policy

At B‑Merch, we partner with multiple trusted vendors and fulfillment centers to deliver your products. Because our items may ship from different locations, shipping times and methods can vary depending on the product, vendor, and destination. Please review the details below to understand how shipping works at B‑Merch.

Order Processing

Orders are processed as quickly as possible. Processing times typically range from 1–5 business days, depending on the vendor and product availability. Once your order is processed, it will be forwarded to the appropriate fulfillment partner for shipment.

Please note: Processing times are separate from shipping times.

Shipping Times

Because B‑Merch ships from multiple vendors, shipping times may vary. Estimated delivery windows generally fall within:

• Domestic Orders (U.S.): 5–20 business days

• International Orders: 10–30 business days

These are estimates only. Actual delivery times may differ based on vendor location, carrier delays, customs processing, or other factors outside our control.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages. This is normal for drop‑shipping orders and does not affect your shipping cost.

Tracking Information

Tracking information will be provided as soon as it becomes available. Because we work with multiple vendors, tracking numbers may come from different carriers or fulfillment centers.

If you have not received tracking information within 7 business days, please contact us at info@b-merch.co.

Shipping Delays

B‑Merch is not responsible for delays caused by carriers, customs, weather conditions, or other external factors. Once your order has been handed off to the carrier, delivery timelines are outside our control.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. B‑Merch is not liable for orders shipped to incorrect or incomplete addresses provided at checkout.

If an order is returned due to an incorrect address, reshipping fees may apply.

Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please contact the carrier directly. While we will assist where possible, B‑Merch is not responsible for lost or stolen packages once marked as delivered.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import taxes, or duties. These charges are determined by your country’s customs office and are the responsibility of the customer.

B‑Merch does not control or collect these fees.

Order Issues & Support

If you experience any issues with your shipment—such as missing items, damaged goods, or tracking concerns—please reach out to us at info@b-merch.co. We’re here to help.